Hebtrek Connect

Privacy Policy

Last updated: 3 September 2026

This is a translation for your convenience. In the event of any discrepancy or difference in interpretation, the Dutch version of this text prevails.

1. Introduction

Hebtrek Nederland B.V. ("we", "us" or "Hebtrek Connect") respects the privacy of all users of our point of sale software and services. This privacy policy explains how we collect, use, share and protect personal data.

By using Hebtrek Connect, you agree to the practices described in this privacy policy.

2. What data do we collect?

2.1 Account data

  • Company name and Chamber of Commerce number (KvK)
  • Contact details (name, email address, telephone number)
  • Address details of your location(s)
  • Payment details for invoicing

2.2 Transaction data

  • Order data (date, time, amount, products)
  • Payment data (payment method, status)
  • Customer data for deliveries (name, address, telephone number)

2.3 Usage data

  • Login details and activity logs
  • Device information (type, operating system)
  • IP addresses and location data

3. How do we use your data?

We use your personal data for:

  • Providing our point of sale services
  • Processing payments and invoicing
  • Providing customer support
  • Improving our services
  • Complying with legal obligations
  • Preventing fraud and misuse

4. Sharing of data

We only share your data with:

  • Integration partners: Such as Thuisbezorgd, Uber Eats (order data only)
  • Payment providers: For processing transactions
  • Service providers: Who assist us in providing our services
  • Legal authorities: Where legally required

We never sell your personal data to third parties.

5. Security

We take the security of your data seriously and implement:

  • SSL encryption for all data transfers
  • Encrypted storage of sensitive data
  • Regular security audits
  • Access control and authentication
  • 24/7 monitoring of our systems

6. Your rights

Under the GDPR (AVG) you have the following rights:

  • Access: You can request which data we hold about you
  • Rectification: You can have incorrect data corrected
  • Erasure: You can request the deletion of your data
  • Restriction: You can restrict the processing of your data
  • Portability: You can receive your data in a readable format
  • Objection: You can object to certain processing activities

7. Retention periods

We do not keep your data longer than necessary:

  • Transaction data: 7 years (legal obligation)
  • Account data: Up to 2 years after termination of the account
  • Support communication: 2 years
  • Usage data: 1 year

8. Cookies

We use cookies for:

  • Remembering login details
  • Analysing website usage
  • Improving the user experience

See our cookie policy for more information.

9. Changes

We may update this privacy policy from time to time. Significant changes are communicated by email. The most recent version is always available on our website.

10. Contact

For questions about this privacy policy or your privacy rights, please contact:

Hebtrek Nederland B.V.
Privacy Officer
Email: info@hebtrek.nl
Telephone: 010 311 6856

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).