Hebtrek Connect

Remote support

Immediate help from our experts. We look over your shoulder and sort it out together.

How does remote support work?

Three simple steps to immediate help from our experts

1

Request support

Call us or request remote support online. We schedule a session straight away.

2

Start Hebtrek Remote

Download our own remote support software. No account needed, connect right away.

3

We fix it

Our expert takes over your screen and resolves the problem there and then.

Why remote support?

Fast, effective help without the waiting

Immediate results

No explaining over the phone, we fix it right on your screen

100% secure

An encrypted connection, and you stay in control

Expert support

Specialists who know the system inside out

Personal contact

We talk it through while sharing your screen

Support options

Choose the support option that suits you

Immediate support

For urgent problems during opening hours. We help you straight away.

  • Mon-Fri: 9:00 - 22:00
  • Sat-Sun: 10:00 - 20:00
  • Average waiting time: 5 minutes
Call now: +31 10 311 6856

Scheduled support

Book a support session at a time that suits you.

  • Pick your own time slot
  • Room for in-depth help
  • Training and demonstrations
Book a session

Hebtrek Remote, our own solution

No TeamViewer or other third-party tools. We use our own secure remote support software.

Cross-platform

Works on Windows, Mac and Linux. One tool for every system.

Open source

Built on RustDesk. Completely transparent and secure.

No account

Customers do not need to create an account. Connect straight away with a code.

Security comes first

Remote support is safe and you always stay in control

Our security measures:

  • End-to-end encryption

    All data is encrypted during the session

  • You give permission

    We can only look when you allow it

  • Session recording

    On request we can record the session for later reference

  • End it any time

    You can close the session whenever you want

Need help?

Our expert team is ready to help you right now