Terms and Conditions

In these terms and conditions (algemene voorwaarden), the following definitions apply:

• Hebtrek: Hebtrek Nederland B.V., established in the Netherlands
• Customer: The natural or legal person entering into an agreement with Hebtrek
• Software: The Hebtrek Connect point of sale software and associated services
• Agreement: Any agreement between Hebtrek and the Customer
• Order: A transaction processed through the Software

2.1. These terms and conditions apply to all offers, agreements and deliveries of Hebtrek Connect.

2.2. Deviations from these terms are only valid if agreed in writing.

2.3. By using the Software, the Customer accepts these terms and conditions.

3.1. Hebtrek supplies the Software as a SaaS (Software as a Service) solution.

3.2. The Software comprises:

• Desktop point of sale system (Windows, Mac, Linux)
• Mobile app (iOS, Android)
• Naavi driver app
• Integrations with external platforms
• 24/7 technical support

3.3. Hebtrek aims for an availability of 99.9% on an annual basis.

4.3. Invoicing takes place weekly in arrears on the basis of actual usage. Every Monday you receive the invoice for the preceding week, viewable via backoffice.hebtrek.com.

4.4. All prices are exclusive of VAT (BTW).

4.5. Card terminal transaction fees amount to €0.10 + 1.4% per transaction for Dutch cards. Different rates may apply to European and international cards.

5.1. The Customer receives a non-exclusive right to use the Software.

5.2. It is not permitted to:

• Copy, modify or reverse-engineer the Software
• Transfer rights of use to third parties
• Use the Software for illegal activities
• Deliberately disrupt the operation of the Software

5.3. The Customer is responsible for correct use by its employees.

6.1. Hebtrek processes personal data in accordance with the GDPR (AVG) and the privacy policy.

6.2. The Customer remains the owner of all data entered.

6.3. Hebtrek makes daily back-ups of all data.

6.4. On termination, the Customer may export its data.

7.1. Hebtrek is not liable for indirect damage, consequential loss or loss of profit.

7.2. Total liability is limited to the invoiced amount of the last 3 months.

7.3. Hebtrek is not liable for damage caused by:

• Incorrect use of the Software
• Failures at third parties (internet, power)
• Force majeure

8.1. The agreement is entered into for an indefinite period.

8.2. Both parties may terminate the agreement observing a notice period of 1 month.

8.3. Hebtrek may terminate the agreement with immediate effect in the event of:

• Non-payment after a reminder
• Misuse of the Software
• Breach of these terms

9.1. Hebtrek offers 24/7 technical support via:

• Email support
• Telephone support during office hours
• Remote support by appointment
• Online knowledge base

9.2. The response time for critical issues is a maximum of 4 hours.

10.1. Hebtrek reserves the right to amend these terms.

10.2. Amendments are announced at least 30 days in advance.

10.3. In the event of significant amendments, the Customer has the right to terminate the agreement.

11.1. Dutch law applies to these terms.

11.2. Disputes are submitted to the competent court in the Netherlands.

11.3. If a provision is void, the remaining provisions remain in force.